CLIENT MANAGER (Freelance)
the role
Part-organiser, part-relationship builder, you keep projects moving and clients happy. As the engine room of project delivery, you'll own the day-to-day mechanics of smaller projects and key workstreams, while supporting senior team members on larger engagements. Working closely with creative and strategy teams, you bring energy, organisation, and a strong service mindset to craft seamless client experiences.
the PROFILE
NATURALLY ORGANISED
Methodical and detail-oriented, you thrive on keeping multiple workstreams running smoothly. Timelines, status updates, and action tracking come naturally to you.
RELATIONSHIP FOCUSED
You build rapport effortlessly, becoming a reliable point of contact that clients trust. Responsive, polished communication is your default setting.
COMMERCIALLY CURIOUS
You're building the instincts that will take you to the next level. Scoping, estimating, tracking—you lean into the numbers to understand how great work gets made profitably.
QUALITY OBSESSED
Nothing reaches a senior team member or client without your sharp eye catching it first. You take pride in deliverables being polished and precise.
PROACTIVELY MINDED
You spot opportunities in client conversations and flag them. You don't wait to be asked—you anticipate what's needed and act.
TEAM ORIENTED
Whether preparing materials for senior leads, capturing actions in meetings, or briefing creative teams, you support the people around you with energy and reliability.
QUALITIES
— Organised, proactive and solutions-focused
— Builds strong relationships through responsive communication
— Detail-oriented with high standards for quality
— Comfortable juggling multiple projects simultaneously
— Curious about commercial and strategic growth
— Collaborative and eager to support senior team members
KEY SKILLS
PROJECT DELIVERY EXPERIENCE
Experience owning end-to-end delivery on projects, typically managing two to three concurrent workstreams. Agency experience preferred.
CLIENT COMMUNICATION
Confident and polished in client interactions—comfortable preparing materials, attending meetings, capturing actions, and following through.
BRIEF WRITING
Ability to brief creative and strategy teams clearly, keeping feedback loops tight and work moving forward.
COMMERCIAL AWARENESS
Hands-on involvement in scoping, estimating, and tracking project budgets. You understand how projects stay profitable.
ATTENTION TO DETAIL
Sharp eye for quality-checking deliverables before they reach senior team members or clients.
PROPOSAL SUPPORT
Experience contributing to proposal development, taking ownership of clearly defined sections.
COMMERCIAL BASIS
Understands how projects are scoped, budgeted, and tracked and is building fluency in each
STAKEHOLDER MANAGEMENT
Developing the ability to read the room, adapt communication, and earn trust
SELF-MANAGEMENT
Prioritises well, manages own workload, and asks for help at the right moment
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