SENIOR CLIENT MANAGER
the role
As a Senior Client Manager you will be responsible for leading and delivering complex client projects and mid-size accounts; creating clarity, consistency and momentum while growing your commercial and strategic impact.
the PROFILE
PROJECT LEADER
You lead end-to-end delivery of medium-scale projects, ensuring work runs smoothly from scoping to completion.
CLIENT PARTNER
You are the day-to-day lead across accounts, setting expectations, guiding conversations and building trust.
COMMERCIAL THINKER
You confidently manage budgets, reporting and resource planning, balancing financial rigour with creative ambition.
CROSS-FUNCTIONAL CONNECTOR
You shape team rhythm and rituals, ensuring strategy, design and client services work seamlessly together.
OPPORTUNITY SPOTTER
You identify growth opportunities within accounts and support new business efforts across sectors.
QUALITIES
— Operate with calm confidence and commercial focus
— Manage detail without losing sight of the bigger picture
— Take initiative and share insight
— Offer clarity under pressure
— Bring steady, optimistic, outcome-focused energy
— Highly organised and adaptable
KEY SKILLS
DELIVERY EXCELLENCE
Able to juggle multiple workstreams with precision and pace.
STAKEHOLDER MANAGEMENT
Confident managing diverse client personalities and expectations.
COMMERCIAL AWARENESS
Strong grasp of scoping, forecasting and financial tracking.
COMMUNICATION
Clear, proactive communicator, internally and externally.
TEAM SUPPORT
Support junior team members to deliver work professionally and confidently.
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